Shipping

Delivery time

Orders placed on the website are processed from 9:00 AM to 6:00 PM, Monday to Friday. Orders placed on public holidays or after 6:00 PM will be processed in the first half of the next working day.

Delivery period

Delivery within Chisinau city takes up to 2 working days, and delivery within the territory of the Republic of Moldova takes approximately 3 days (time is calculated from the moment the order is confirmed by phone). Deliveries are made from Monday to Friday, and in some cases, on Saturday.

Delivery cost

Chisinau municipality – 80 lei for orders under 1800 lei.
The delivery cost is automatically added to the order total and displayed in the shopping cart before checkout.

Orders with a total value equal or more than 1800 MDL will be delivered FREE of charge.

The order will contain

Each delivered order will contain: the ordered jewellery or accessory, the characteristics of which will correspond to the information provided on the official website www.vois.md , the order will be accompanied by a certificate from the jewellery manufacturer and/or a certificate from Vois, as well as a cash receipt, warranty card with care instructions and warranty conditions. The jewellery will be packed in a branded package.

Reporting Issues Within 24 Hours of Delivery

If the jewelry does not match the stated specifications, the customer must notify Vois within 24 hours of delivery by calling +373 69 920 505 or emailing sales@vois.md.
Failure to provide this notification will be considered as confirmation by the customer that the delivered order matches the one placed on the official website.