Returns & Exchanges – Full Product Return Policy Guidelines at VOIS
Return & Exchanges
It is important to us that every piece of VOIS jewellery becomes your favourite. Therefore, if you have any doubts about your choice, you can return or exchange the jewellery within 14 days of purchase.
Jewellery guarantee
We are confident in the quality of VOIS jewellery. But we realise that in rare cases something can go wrong. That's why we offer a 2-year warranty on all jewellery and always honestly acknowledge that a case is indeed under warranty
Non-warranty cases
Loss of jewellery
If a piece of jewellery has been lost somewhere
Wear and tear
Damage to jewellery during wear or storage (scratches, deformation of the ring, breakage of the clasp, etc.)
Other brand
Damage or modification done by a master not from the VOIS team